Privacy Policy

Last updated: September 2026

This policy explains what information The Carrier Playbook collects, why, and what happens to it. We've written it to describe what this app actually does, not a generic template. If anything is unclear, reach out using the contact info at the bottom.

1. Information We Collect

Account information

When you create an account, we collect:

Email address
Password (stored as a one-way encrypted hash - we never store or can see your actual password)
Company name, if provided
Full name, if provided

Questions you ask

When you ask a question, the text of your question is sent to Anthropic's Claude API to determine the right answer. If your question isn't yet covered in our knowledge base, it's logged (along with your email) so we can review it and add an answer later.

Payment information

If you subscribe to a paid plan, your payment is processed entirely by Stripe. We do not collect, see, or store your card number at any point - Stripe handles that directly. We do store your Stripe customer ID, your subscription status, and which plan you're on, so we can manage your access correctly.

Technical and usage information

IP address and browser/device information (user agent), logged when you log in
Session activity - when you're logged in, and from how many devices (accounts are limited to 2 active sessions at a time)
How many questions you've asked each day, to enforce your plan's daily limit

Voice input

If you use the microphone/voice input feature, your speech is processed by your web browser's built-in speech recognition (not by our servers) to convert it to text before you send it as a question.

2. Who We Share Information With

We share the minimum information necessary with these service providers to actually run the app:

Service	What They Receive	Why
Anthropic (Claude API)	The text of your question	To determine the correct answer
HeyGen	Answer text, for questions not yet pre-recorded	To generate the avatar video response
Stripe	Email, name, payment details	To process subscription payments
Cloudflare (R2 storage)	Video files, downloadable documents	Permanent storage for app content
Render	Account database, application hosting	To run the app and store your account data

We do not sell your information to anyone, for any reason. We do not share your information with advertisers or data brokers.

3. How We Use Your Information

To create and manage your account and subscription
To answer your questions and generate video responses
To enforce plan limits (daily question caps, device session limits)
To improve our knowledge base by reviewing questions we didn't have good answers for
To communicate with you about your account or subscription

4. Data Retention

We keep your account information for as long as your account is active. If you cancel your subscription, we retain your account data in case you resubscribe, unless you request deletion (see Section 6 below). Logged questions that helped expand our knowledge base may be retained in de-identified form even after an account is deleted.

5. Security

Passwords are stored using one-way encryption (bcrypt), never in plain text. All connections to our app are encrypted (HTTPS). Login sessions use randomly generated tokens rather than storing your password in your browser. No system is perfectly secure, but we take reasonable, standard precautions to protect your information.

6. Your Rights

You can:

Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated personal information
Cancel your subscription at any time (see your account settings)

To make any of these requests, contact us using the information below. Depending on your state of residence, you may have additional specific rights under state privacy law.

7. Children's Privacy

This service is intended for business use by adults operating or working with commercial motor carriers. It is not directed at, and we do not knowingly collect information from, anyone under 18.

8. Changes to This Policy

We may update this policy as the app changes. If we make material changes, we'll update the date at the top of this page. Continued use of the app after changes means you accept the updated policy.

9. Contact Us

Questions about this policy or your data? Reach out to us at the contact information available within the app, or through the account you signed up with.

This policy is provided as general information about our data practices and is not a substitute for legal advice. Privacy law varies by state and country and changes periodically.